Privacy Policy
Last updated: April 4, 2026
1. Information We Collect
We collect information you provide directly to us when you create an account, participate in tournaments, book coaching sessions, or contact us for support. This includes your name, email address, username, payment information, and gaming profiles. We also automatically collect certain information when you use our platform, including your IP address, device type, browser type, and usage patterns.
2. How We Use Your Information
We use the information we collect to provide, maintain, and improve our services, process transactions and send related information, match you with appropriate tournaments and coaches, send you technical notices, updates, and support messages, and respond to your comments, questions, and customer service requests.
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with tournament workspaces, coaching partners, payment processors, and service providers who assist us in operating the platform. We may also disclose your information if required by law or to protect the rights and safety of PROCODE and its users.
4. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, alteration, and destruction. All data is encrypted in transit using TLS and at rest using AES-256 encryption. However, no method of transmission over the Internet is 100% secure.
5. Cookies & Tracking
We use cookies and similar tracking technologies to track activity on our platform. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
6. Your Rights
You have the right to access, update, or delete your personal information at any time through your account settings. You may also request a copy of all personal data we hold about you, opt out of marketing communications, and request that we restrict or stop processing your data. Contact us at privacy@procode.gg.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. If you delete your account, we will delete your personal data within 30 days, except where we are required to retain it by law.
8. Children's Privacy
Our Service is not directed to anyone under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and are aware that your child has provided us with personal data, please contact us.
9. Changes to This Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
10. Contact
If you have any questions about this Privacy Policy, contact us at privacy@procode.gg.